At Jazafixmart, we want you to be completely satisfied with your purchase. If you are not happy with your order, our refund and returns policy explains your options and the process to request a return or refund.

1. Returns Window

Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition as you received it
  • Be in the original packaging

Non-returnable items include:

  • Perishable goods (food, flowers, newspapers, magazines)
  • Intimate or sanitary products
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Partial refunds may be granted in cases where:

  • The product shows obvious signs of use
  • Items not in original condition, damaged, or missing parts (unless due to our error)
  • Returns made after 30 days

3. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed and a credit applied to your original payment method within a few business days.

Late or missing refunds:

  • Check your bank account first
  • Contact your credit card company
  • Then contact your bank

If you’ve completed all these steps and still haven’t received your refund, please email us at Info@jazafixmart.com.

4. Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

5. Exchanges

We replace items only if they are defective or damaged.

  • To request an exchange for the same item, email Info@jazafixmart.com.
  • Send the item to: [Add Your Physical Address]

6. Gifts

  • If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • If the gift was sent to you from the gift giver, we will refund the gift giver directly.

7. Shipping Returns

  • Mail your return to: [Add Your Physical Address]
  • You are responsible for paying the return shipping costs. Shipping costs are non-refundable.
  • Consider using a trackable shipping service or purchasing shipping insurance for valuable items. We cannot guarantee receipt of your returned item.

8. Need Help?

If you have any questions about refunds, returns, or exchanges, contact us at:
Email: Info@jazafixmart.com